Strengthening Freight Coordination with Back-Office & Compliance Support for Jabi
Jabi Trucking provides premier construction logistics, hauling, and heavy equipment transport. They position themselves in the transport landscape through exceptional reliability. Along with a versatile fleet fit for any job, rapid emergency response, and a strong commitment to safety and partnership across Northern & Central California.
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Services
Contact Centre Management, Back Office Administration, Dispatch Support, Compliance Monitoring, Billing & Payroll Assistance, Driver Coordination Support, Reporting & Performance Insights
Billing Maintainence
Platforms Used
CRM & Customer Support Platforms, ERP Integrations, API-Based Workflow Automation, Third-Party Compliance Monitoring Tools, Real-Time Reporting Dashboards, Live Tracking & Monitoring Tools
Project Overview
Jabi Trucking approached Beyond Just Service to manage high volumes of driver follow-ups, freight bill coordination, payroll management, and compliance tracking for government-certified projects.
Our Approach
We developed a customized operational support ecosystem aligned with Jabi’s business requirements and compliance standards.
- Contact Centre Management
Handled inbound and outbound communication to ensure drivers, fleet managers, and partners received timely updates and accurate resolutions.
- Back-Office Administration
Streamlined billing cycles, payroll processing, and documentation management to maintain smooth financial operations.
- Dispatch Support
Acted as the bridge between drivers and clients to ensure dispatch coordination, delivery scheduling, and operational continuity.
- Compliance Monitoring
Implemented dedicated compliance tracking processes using third-party tools to detect and resolve billing discrepancies.
- Technology-Driven Operations
Integrated Jabi’s operational systems with real-time reporting and workflow automation tools to ease decision-making.
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Key Results
- Zero compliance penalties across government-certified projects
- Maintained a 100% billing accuracy
- Managed 1,000+ calls and emails per week
- Saved 10+ hours weekly on payroll processing
- Reduced annual operational costs by $313,800
Let’s Get Started with Scalable Business Support
Looking for scalable business support tailored to your industry? Whether you need contact centre solutions, digital marketing, or back-office support, our outsourced teams can build a flexible solution that grows with your business.
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