August 2026

Managing Multi-Site Truck Stop Operations with Finance, Surveillance & Data Support for TSM

Truck Stop Management oversees 80 truck stops across the US, with direct ownership of 15 locations. Operations span customer support, financial management, truck stop design, administration, and surveillance. As their expansion plans accelerated, so did the pressure on reporting accuracy, transaction monitoring, and operational control.

Services

Customer Support, Accounts & Finance Administration, AutoCAD Design Support, Admin & Data Entry, Surveillance & Fraud Prevention, Reporting & Performance Insights and Operational Data Management

Transaction Tracking

Accuracy in Transaction Tracking

Platforms Used

CRM & Customer Support Platforms, ERP Integrations, API-Based Workflow Automation, AutoCAD, Real-Time Reporting Dashboards, Surveillance Monitoring Systems and Big Data & Analytics Tools

Project Overview

Managing operations across dozens of truck stops meant handling far more than customer queries. TSM needed tighter control over transaction reconciliation, reporting timelines, surveillance checks, and retail data management.
With plans to grow from 15 to 50 owned locations, operational gaps had the potential to multiply quickly. The focus was not just on support but on building a stronger operational backbone for long-term expansion.

Our Approach

Beyond Just Service built a dedicated support structure around TSM’s operational pressure points, spanning financial reconciliation, fraud monitoring, and infrastructure planning.

Customer Support
‍Handled truck stop queries and day-to-day communication to maintain response consistency across locations.

Accounts & Finance Administration
‍Tracked transactions, reconciled credit card activity, managed invoicing, and maintained reporting accuracy across 80 truck stops and 15 client-owned supermarkets.

AutoCAD Design Support
‍Contributed to TSM’s expansion roadmap through truck stop design planning and AutoCAD support.

Admin & Data Entry
‍Converted volumes of operational data into reporting dashboards that improved retail visibility and fuel purchasing decisions.

Surveillance & Fraud Prevention
‍Reviewed refund and void transactions, monitored live camera feeds, and verified operational activities to reduce financial risk exposure.

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Key Results

Maintained on-time reporting accuracy
Managed over 1,500 transactions monthly
Delivered exceptional customer service that led to a 5-star rating
Reduced operational costs by 15%
Delivered annual operational savings of $1,102,000

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