June 2026

Empowering XRocker’s Customer Operations with Multi-Channel Support

XRocker is a global leader in gaming furniture, recognised for its out-of-the-box innovations such as the audio gaming chair and the world’s first eSports-inspired gaming bed.

Services

Contact Centre Management, Back Office Administration, Email Management, Chat Support, 24/7 Operations Support, Driver Helpdesk Assistance, Complaint Resolution Support Reporting & Performance Insights

Retention

Customer Issue Resolution Rate

Platforms Used

CRM & Customer Support Platforms, ERP Integrations, API-Based Workflow Automation, Real-Time Reporting Dashboards, Live Tracking & Monitoring Tools

Project Overview

XRocker demanded a scalable support solution capable of handling their growing customer enquiries. With increasing order volumes and customer expectations, the business required a dedicated support structure that could manage its inbound and outbound communication.

Our Approach

Beyond Just Service built a customer support ecosystem aligned with XRocker’s operational goals and customer expectations.

24/7 Customer Support
‍Established an always-on support model to ensure customers received assistance whenever required.
Multi-Channel Customer Engagement
‍Support was delivered across calls, chat, and email for faster response times and consistent communication.
Process Optimisation
‍Streamlined complaint handling, returns management, troubleshooting workflows, and order-related support.
Technology-Driven Operations
‍Integrated XRocker’s existing ERP and customer support systems for real-time visibility and efficient operational reporting.
Performance-Focused Training
‍Our “Learn and Perform” knowledge transfer framework ensured agents were fully equipped from day one through structured onboarding, simulations, assessments, and performance guidance.

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Key Results

Only 2% cancelled, held, or returned orders
Just 1 complaint in every 700 deliveries
Support handling for approximately 100 orders per week
Average of 40–50 customer tickets managed daily
Annual operational savings of £39,000

Let’s Get Started with Scalable Business Support

Looking for scalable business support tailored to your industry? Whether you need contact centre solutions, digital marketing, or back-office support, our outsourced teams can build a flexible solution that grows with your business.

Get in touch today!